Refunds

Pre-orders are paid in full at checkout. Here is how refunds work.

Cancelling a pre-order

You can cancel any time before your order ships and get a full refund, including shipping. Just contact us with your order number. Refunds go back to the card you paid with and usually reach your account within 5 to 10 business days, depending on your bank.

If the ship date moves

Release dates are set by the publisher and sometimes change. If ours moves, we'll email you. You can then keep your pre-order or cancel it for a full refund.

If our allocation is cut

Stock is limited. If our allocation is cut, orders are filled in the order they were placed, and any order we cannot fill is refunded in full.

After your order ships

These are sealed collector products, so we don't offer refunds or exchanges for change of mind once an order has shipped.

Damaged, faulty or missing items

Every parcel is insured and needs a signature on delivery. If your order arrives damaged, is missing items or isn't what you ordered, contact us within 7 days of delivery with your order number and photos of the parcel and products. We'll sort out a replacement or a refund.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.